What is a cookie?
A cookie, also known as a browser cookie, is a text file containing small amounts of information which a server may download to your computer hard drive, tablet or mobile device when you visit a website or use an app.
There are different types of cookies which are used to do different things. These include letting you navigate between different pages on a website efficiently, remembering preferences you have given and helping us to identify ways to improve your overall site experience. Others are used to provide you with advertising which is more tailored to your interests, or to measure the number of site visits and the most popular pages users visit.


‘First party’ and ‘third party’ cookies
Cookies can be set and controlled by the operator of the website which the user is browsing such as Bluebell for this website (known as a ‘first party cookie’) or a third party such as Facebook, for example to display advertisements and social sharing features, (known as a ‘third party cookie’).
Due to their core role of enhancing and enabling usability or site processes, disabling certain cookies may prevent you from using certain aspects of the Bluebell website, such as generating a quote or placing an order.
Broadly speaking, there are two different types of browser cookie:
(1) Session cookies are stored in the computer’s memory during a user’s browsing session and are automatically deleted from the user’s computer when the browser is closed or the session is deemed to have ended.
These cookies usually store a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to log-in repeatedly. They are widely used by commercial websites; for example to keep track of items that a consumer has added to a shopping basket.
Session cookies do not collect any information from the user’s computer and they expire at the end of the user’s browser session. They can also become inaccessible after the session has been inactive for a specified length of time, usually 20 or 30 minutes.
(2) Persistent cookies are stored on the user’s computer and are not deleted when the browser is closed. Persistent cookies can be used to retain user preferences for a particular website, allowing those preferences to be used in future browsing sessions.
Persistent cookies usually assign a unique ID to the user’s browser and they are usually configured to identify a user for a prolonged period of time, from days to months or even years.


How does Bluebell use cookies?
The cookies used by Bluebell help us to track basic visitor information and to learn about the behavior of visitors to this website and how they respond to our marketing communications and for research and statistical purposes. The more we learn, the better we are able to provide relevant and interesting content and services.

The cookies that Bluebell uses do not collect personal information such as name, address, email address and do not link any information they collect to an individual.  From time to time Bluebell may also analyse IP addresses, user agent strings or other anonymous data sources.  All data is collected in an anonymous and aggregated form.

Sharing of data from cookies

As detailed in the privacy policy, Bluebell may disclose data collected from cookies, such as visitor trends, to third parties, in an anonymous form, for research and statistical purposes, and to help us optimise our websites and the targeting of advertisements.

How can you control the use of cookies?
Most web browsers automatically accept cookies and your use of this website constitutes your consent to this website setting cookies on your computer or other device.
It is possible to disable cookies on most web browsers.  We recommend that if you do not want this website to set cookies on your computer or other device you should either; not use the site and delete any Bluebell cookies that may have already been placed, or change the settings in your website browser to disable cookies.  However, because cookies allow you to take advantage of some of this website’s essential features, we recommend you leave them turned on.
Find out how to manage cookies in common browsers (Internet Explorer, Chrome, Firefox and Safari) on the Information Commissioners’ Office (ICO) website.


Cookies used by Bluebell
To help you understand the different types of cookies we use on this website and what they do, we have grouped cookies into four categories:

    • Essential cookies
    • Functionality cookies
    • Analytics cookies
    • Advertising cookies

In the tables below you will find a list of the cookies used on this website and a brief description of the information they gather.

Category What they do My choices
Essential These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us.
If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.
Other important jobs they do are:

  • Help you move around the site
  • Tell us if you’ve been to it before and which pages you went to
  • Tell us how the site is working, so we can find and fix any problems.
You can’t turn off these cookies
Functional These cookies are used for remembering things like:

  • Remember your cookie permission setting
  • Your region or country
  • Your preferred language
  • Accessibility options like large font or high contrast pages.
You can’t turn off these cookies
Analytics These cookies tell us how you and our other customers user our website. We combine all this data together and study it. This helps us to:

  • Improve the performance of our services
  • Increase the data quality of the statistics functions
  • Keep track on the time spent on each page
  • Keep track about your location and region based on your IP number
  • Keep track of your visited pages and interaction taken
We’ll ask for your consent to use these cookies
Advertising These cookies gather information you input into a contact forms, across all pages

  • Use information for tailored advertising with third parties
  • Allow you to connect to social sites
  • Identify device you are using
  • Gather personally identifiable information such as name and location
We’ll ask for your consent to use these cookies
More Information
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
For more information then you can contact us through one of our preferred contact methods:


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